TERMS OF SERVICE
§ 1 GENERAL PROVISIONS
Wooden Prestige Online Store, operated by Krystian Michał Bilski/KMB-X-CORP, KVK 98523104, hereinafter referred to as the "Seller."
These Terms and Conditions define the rules for concluding and performing Sales Agreements through the Online Store.
The Store sells within the European Union, in selected countries.
§ 2 ORDERS AND PAYMENTS
Placing an order constitutes a declaration of intent to conclude a contract.
Prices include VAT at the applicable rates in the country of delivery.
Payments are processed through the following options:
▪SHOP:
-Shop Pay
▪Cards:
-Visa
-Mastercard
-American Express
-Maestro
-Union Pay
▪Wallets:
-Apple Pay
-Google Pay
▪Local payment methods:
-Bancontact
-IDEAL (pending approval)
-Klara
Payment claims must be submitted within 24 hours.
§ 3 DELIVERY
Order processing times are detailed in the shipping and returns policy.
Shipping costs are specified in the shipping terms and conditions.
The risk of damage to the product is transferred to the Buyer upon delivery of the shipment to the carrier.
§ 4 RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from the contract within 14 days without giving any reason.
Returned goods must be complete, unused, and in their original packaging.
Return costs are borne by the Buyer.
The right of withdrawal does not apply to custom-made products.
§ 5 COMPLAINTS AND WARRANTY
Product warranty: 12 months from the date of purchase.
The warranty covers mechanical defects and does not cover:
Natural characteristics of wood (differences in grain, texture)
Mechanical damage caused by improper use
Traces of wear and tear
Complaints should be submitted in writing to the following email address: kmbxcorp@gmail.com
§ 6 LIMITATION OF LIABILITY
The Seller is not liable for:
Natural changes in wood color due to light
Slight differences in shades between products and photos
Differences in wood grain, which are a natural characteristic of the material
The Seller's maximum liability is limited to the value of the purchased goods.
§ 7 PERSONAL DATA
The Seller is the data controller.
The data is processed solely for the purpose of fulfilling the order.
Details can be found in the separate Privacy Policy.
§ 8 GOVERNING LAW AND DISPUTE RESOLUTION
The contract is governed by Dutch law.
Disputes will be resolved by a competent court in the Netherlands.
The consumer has the right to use out-of-court dispute resolution through the EU ODR platform.
§ 9 FINAL PROVISIONS
The Seller reserves the right to amend these Terms and Conditions.
Any amendments will take effect from the date of their publication in the Store.
